Refund Policy

Let’s know about refund policy

Cancellationof bookings and cancellation policy differs for each product or service. Whenyou make a booking, kindly view terms & conditions of each product orservice, which reflects the cancellation, refund with booking terms &conditions. You can cancel the purchased product or service online at ourwebsite - www.merlinbd.com. If you find difficulty in cancelling, you can getthe same cancelled by calling our customer care team. Cancellation of your requestmay require a minimum processing time, subject to specific terms and conditionsapplicable to the type of product or service booked & purchased. 

There may be a full cancellation penalty on the products or services booked andpurchased, which are non-utilized or cancelled after the cancellation deadlinementioned in the terms and conditions, while making the purchase. 

You agree to bear the full cost of any booking, cancellation and administrationfees for any products or services booked but not utilized for any reason. Insome cases, Antilog Vacations may charge cancellation or amendment fees inaddition to those imposed by travel service providers.  

‘Merlin’ reserves the right to decline any booking or purchase for any reasonand shall not be held liable for any resulting claims of losses, damages orcompensation. In such an event, Merlin shall refund to you all unutilized moneycollected from you for that purchase. 

For bookings and purchases, which has already been paid by you, when cancelled,refunds will be made (based on the refund policy, mentioned in terms andconditions, while making the booking or at the time of purchase). For airticket, it may take between 30-45 working days and for the hotels it may takebetween 10-15 working days for the amount to get credited into your account.Refund policies may vary for every product and service.