Privacy Policy

Let’s know about privacy policy

Booking and Payments


All online payments that happen for any of the products orservices booked on are secure. ‘Merlin Tours & Travel’does not store the credit/debit or any other payment card details of anycustomer in the database or in any data backup system. Once you are ready totransact you are transferred directly to the bank website. The card details arecaptured on the bank website and not in Merlin Tours & Travel. ‘Merlin’takes no responsibility, in case of any misuse of credit card by whomsoever.


‘Merlin’ acts as an agent for its third party providers anddistributors for all products and services purchased by you on this website.You may place bookings for or may make purchases of products and servicesonline at this site. A contract for the sale and purchase of products andservices may be made online at this site by your acceptance of the products andservices offered on the site (the "contract") by third partyproviders and/or distributors and/or where stated, Merlin, and you hereby agreeto waive any rights to challenge the validity or enforceability of contractsentered into on this site, on the grounds that it was made in electronic forminstead of by paper and/or signed or sealed.


Please note that by indicating your acceptance to purchaseany product or service offered on the website, you are obligated to completesuch transactions. You are prohibited from indicating your acceptance topurchase products and services where you do not intend to complete suchtransactions. You may not purchase goods or services that you are prohibitedfrom purchasing or possessing by any applicable Indian or local laws. Theresponsibility for ensuring compliance with all applicable laws shall be yoursalone. By submitting an order to purchase goods or services, you represent andwarrant that you have the legal right to purchase, utilize and/or possess suchgoods or services.


In case any user is booking a ticket/hotel or any otheronline services via a credit/debit/gift card which is not directly in the nameof the person availing these services - reserves the right tocancel/hold the said service till the time proper verification is provided. Incase you are booking using someone else`s credit/debit/gift card - you arerequested to send us a copy of the card used (at the following email a photo identification card of the person in whose name thecard is, as well as the person in whose name the services are being providedand an authority letter from the said credit/debit/gift card holder.


In case any of the above mentioned conditions are not met, reserves the right to declare such transactions as fraudulentand cancel/hold the service provided. It also holds the right to charge therequisite cancellation charges that may be applicable before refunding any suchamount