Privacy Policy

Let’s know about Privacy Policy
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Booking And Payments

All online payments that happen for any of the products or services booked on www.merlinbd.com are secure. ‘Merlin Tours & Travel’ does not store the credit/debit or any other payment card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the bank website. The card details are captured on the bank website and not in Merlin Tours & Travel. ‘Merlin’ takes no responsibility, in case of any misuse of credit card by whomsoever.

‘Merlin’ acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "contract") by third party providers and/or distributors and/or where stated, Merlin, and you hereby agree to waive any rights to challenge the validity or enforceability of contracts entered into on this site, on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. 

Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services.

In case any user is booking a ticket/hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services - www.merlinbd.com reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: info@merlinbd.com) a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.

In case any of the above mentioned conditions are not met, www.merlinbd.com reserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite cancellation charges that may be applicable before refunding any such amount